Updated: Apr 9
The no refund policy is in place for a couple reasons :
Reason 1: We test each device with a 3 part testing system so we are 100% certain that the pen functioning as it should be you receive it. This way if you are having issues and need assistance we know to automatically address other things such as product selection, technique , ampule issues etc. The treatment takes practice and we can not be refunding customers or trying to change out pens while they are still learning the device , which products they do like , which products do not prefer per area and developing their technique for treatment.
Reason 2- Customers should have a realistic expectation of the Hyaluron treatment. Some may not and may expect to be able to create Angelina Jolie lips after one treatment! They may feel that maybe with a different Hyaluron pen they may be able to do so.
Just like a doctors visit for fillers any area that we input hyaluronic acid filler must be “built” over time, especially if the customer is going for a look with a lot of volume.
Anyone who has had fillers in the past from a doctor knows and understands that if you visit your doctor and request super large dramatically full lips on the first treatment they will let you know that it is not possible in one treatment. You must refill often and work to build the lips up to that look.
Reason 3- There is a learning curve. The customer must take the time to learn each step to shoot the pen . Each step must be followed in order for the pen to shoot directly . It is very easy to do one step out of order and if that is done the pen will not shoot product . A very common mistake is loading a filled ampule into the pen , setting the amount to disperse , pressurizing the device the shooting . In this case the pen will not shoot product because the amount to be disbursed must be set AFTER the pen is pressurized and not before . When a customer gets a new device try it a few times and see that is it not shooting product . This , of course would be upsetting to receive your brand new pen, be excited to use it feeling confident in all of the videos that you’ve watched and feel like you have a defective pen. In this instance a customer would be sure to contact us upset and demanding an exchange . An exchange would require shipping charges for the first pen to be shipped back , then shipping changed to send another pen, when in fact the issue was a simple fix Abs we know that with 100% certainty because at this point if you have the device in your hands it has already need through 3 rounds of testing !
If you are having an issue with your pen, you can simply shoot us a message at any time with a quick video of your loading and shooting and we can spot the error immediately ! We do it all day long 😄
The hyalron pen treatment is a PLUMPING treatment , it is not the same as a deep needle injection filler treatment, but it does require a bit of learning as does any treatment or technique .
No refunds will be given on shipping for any reason.